Policy & Procedures

Booking policy

You can schedule your first visit with us by calling our clinic’s number and speaking to our assistant, sending us a message on messenger, or through our website.
Your consecutive visits can also be arranged while attending your procedure.

First Appointment

The first appointment is a consultation with the aesthetician. The consultation will cost €50. If you wish to carry out the treatment during your first visit, the consultation is free of charge. Prior to your visit you will receive an email containing the contraindications and important information regarding preparation for your visit. Familiarise yourself with this document. After your appointment, you will receive an email containing post treatment recommendations. Follow the information in this document to ensure you heal correctly.

Cancellation policy

You can cancel or reschedule your appointment within 48 hours before your scheduled visit. If you fail to inform us in time, we will charge 50% of the service price, and if you do not show up to your appointment without informing us, we will charge 100% of the service price.

Terms and conditions of offers

Offers are subjects to time limits and are only available in the described time frame.In case when there are no available appointments in the time of offer or when there are contraindications for a procedure that are a direct result of a previous procedure at our salon, which should subside only after the dates of the offer, there is a possibility of taking part in the offer after it finishes if the appointment is booked before it ends.

Return policy

Products purchased in our salon can be returned with a proof of purchase within 14 days. We only accept items in their original condition, unused, unopened, and in their original packaging, that is: suitable for sale. For legal reasons, skincare products need to be completely unopened, with an intact original packaging. We will check the condition of the product before processing the return or exchange. After the product(s) is accepted, we will return the amount you paid.

Gift and discount vouchers policy

Vouchers are valid for 12 months after purchase. It can be transferred to any other person. Vouchers are non-refundable and cannot be exchanged for money.Vouchers won in competitions are subjects to different rules – see competition policy.

Social media competition policy

Competition winners on our social media (facebook, instagram, twitter, etc.) have a month to claim their reward. The reward cannot be exchanged for cash, other product, procedure, or gift voucher.

Procedure bundle policy

Purchasing a whole course of procedures, you can benefit from a special offer. Prices on our website and facebook profile are based on prepayment for a course of procedures.A whole course of procedures has to be paid on the first visit. It is possible to split the payment into two instalments, 50% each. The second instalment can be paid during the second visit. The paid amount is non-returnable.During the first visit, a procedure schedule is designed. The date of each of these procedures can be moved. In order to change the date or time of your visit, you need to contact the clinic via telephone or the messenger app no later than 2 days before the appointment, otherwise the procedure will be lost. Purchased course of procedures can only be carried out within 6 months of the first procedure.One course of procedures can only be used by one person.

Payment methods

Our clinic accepts payments in cash, Visa, or MasterCard.

Other rules

Due to hygiene concerns, animals are not allowed in the clinic. Alcohol and cigarettes are not allowed to be consumed on the premises due to the concern over our patients’ comfort and safety.